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Returns
- The
original purchase receipt is required to return or exchange textbooks.
- Textbook
returns for full refunds will be accepted the first and second week of classes for the Fall
and Spring
terms.
- Books
purchased for a Summer term will be accepted for full refund only
during the first
week of classes
for that session.
- Students
who withdraw completely may
return textbooks for a full refund through the end of the fourth week of Fall and Spring
semesters if they provide a signed
withdrawal form with receipt.
- New
textbooks must be in perfect condition for a full refund. New textbooks returned with any marking or
underlining will be refunded at the used book price. The Bookstore staff is
the sole judge in determining whether a returned book is in new or used
condition. Some textbooks sold with single-user online access codes may not
be returnable. Textbook bundles
must
contain all components
in “new” condition when returned for a refund.
- Shepherd
University Bookstore cannot issue cash refunds.
A check from the State of West Virginia will be issued for all returns when
the original purchase was made with cash or check. Please allow 4-6 weeks
for your check.
- Deposits on special orders are non-refundable.
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