We respect the privacy of our customers. All information that you submit on this site will be treated
as confidential. We will not share any personal information gathered from this website with third parties
unless we are required to do so by law.
Our site uses the latest in encryption technology, digital certificates, secure commerce servers and
authentication to ensure that your on-line personal information is secure. Any information that you submit
from our web pages will be sent via a secure channel. If your credit card number is stolen on-line while
using the secured portions of our site and fraudulent charges are made to that credit card, the Shepherd
University Bookstore will reimburse you for the amount of fraudulent charges not covered by your credit card
issuer (up to $50). Please note that in the event of unauthorized use of your credit card, you must notify
your credit card provider in accordance with its reporting rules and procedures.
We will promptly refund or replace merchandise that is received damaged or defective, this process will
take place upon receipt of damaged or defective merchandise. We will promptly refund or replace merchandise
that is received in the wrong size or color resulting in our error, this process will take place upon
receipt of merchandise. All merchandise, with the exception of open software and textbooks, are eligible
for refund or replacement within 90 days of purchase date. All web orders shipped must be prepaid with a
We accept: Cash, Check, Master Card, VISA and Discover Card.