FREQUENTLY ASKED QUESTIONS
How much does the Rambler Card cost?
The first card is free. The replacement fee for lost, stolen or damaged cards is $25.00. If the card is
defective at no fault of the user the replacement fee may be waived.
What if my Rambler Card is damaged?
Do not use a broken or cracked card in the readers at anytime! Do not under any circumstances use tape or glue
to self-repair your broken card. Tape and glue will cause the readers to permanently jam. You will need to have
a replacement card made before using your card again at any of our readers. If your damaged card causes a repair
to the Rambler Card equipment you may be liable for the costs to repair the unit. To get the maximum life from your
card, we highly recommend you protect your Rambler Card in a wallet. Carrying your ID unprotected in your back pocket
is the Number One ID Killer!
Can I get cash from my Rambler account?
No. Money in the account can be spent only at locations that accept the Rambler for payment.
What happens to the money on my Rambler Card when I graduate or withdrawal?
Refunds will only be processed upon completing a refund request form at the Bookstore upon withdrawal, graduation,
transfer, or employment termination from the University. Any refunds will be paid by check through established State
refund procedures and mailed to the address on the refund request form. Following card revocation, if no refund request
or other contact regarding a remaining balance comes from you within 180 calendar days, a 10% handling charge will be
assessed by the University, and you will be deemed to have assigned the remaining balance irrevocably to the Shepherd
University Foundation as a discretionary gift.
Where do I report a problem?
To report a problem with your Rambler Card, debit readers or Cash-to-Card kiosk contact the Bookstore at
304-876-5219. The Bookstore is located in the Student Center.
How much electronic value may be stored on the card?
Unlimited amounts of money may be stored on the card for purchases on & off-campus.
Where Can I add money to Rambler Card?
Click on the
deposit link on the left menu for details.
Where can I check the balance of my Rambler Card?
The Rambler Online Card Office offers online account management. You can also check your balance at the Cash-to-Card kiosk in the Student Center. You can come into
the Bookstore for balance info. The iPhone and Android apps will also provide you with your balance. You cannot obtain your
balance over the phone.
What does it mean when the display says "Reload Rambler"?
That means that your card balance has dropped to $5.00 or less. It's time to put more money on your Rambler.
Where can I make purchases with my Rambler Card?
- Most of the indoor beverage & snack machines will accept the Rambler Card.
- Library microfiche and copy machines accept the Rambler Card.
- Printing labs accept the Rambler Card.
- The Bookstore, Dining Hall, Ram's Den, Fireside Bistro, Wellness Cafe, Ram Mart, Athletic Concession Stands,
University Police, Library, and Health Center accept the Rambler Card.
- Our Shepherdstown off-campus merchant locations
How does my card work at the vending machines?
The vending machine verifies that you have enough money on your card to make a purchase. After the product is selected
to purchase, the system will deduct ONLY the ACTUAL cost of that product from your Rambler Card account.